Ordered bindings but I didn't see the additional tax payment required (my fault) because they were coming from Europe. This cost made the bindings unaffordable for me so I followed the available option to reject the order at customs before leaving the country and begin the refund process. This was 2 months ago and Sideways Snowboards have yet to refund my £297. I have had 2 emails from them the most recent saying that DPD have the package and are returning it but I've not had any money back and they are no longer responding to my emails. Really bad customer service and the fact I have never been in possession of the items, the return is between them and DPD yet still they haven't given me bank my money and are no longer responding is really worrying.
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