After receiving a voucher from someone else, I ordered a selection for £36.00, believing I could specify a delivery date for the week before Christmas. At checkout, I noticed a £6.00 shipping charge, which I assumed was for that service. However, I was not informed that using a discount voucher would disqualify me from specifying a delivery date. Instead of arriving with other gifts closer to Christmas, it's being delivered 17 days early. The only customer support representative I encountered was unhelpful and placed blame on me for their lack of clarity regarding delivery dates. I’m extremely frustrated with how they’ve disrupted my gift plans. I received an email stating they are refunding the full amount, but it's unclear whether the delivery has been canceled, leaving me to arrange an alternative gift. Their automated phone system cut me off again. This company creates more chaos and uncertainty with every interaction.
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Snowdonia Cheese Company expertly crafts luxury cheeses and chutneys using the finest natural ingredients for incredible flavour.
