Review Time
DEEPLY DISAPPOINTED! I ordered 2 hampers 6 weeks ago to be sent to different locations. They were supposed to arrive on the 20th, but they didn't. On the 22nd, we reached out via email but received no reply. My husband then left a voicemail with the order details, and out of the blue, he got a refund for both hampers. There was no further communication. I can only hope the quality of the cheese is better than the service we experienced. NOT satisfied...
I have never encountered a service that claims to be luxurious yet lacks any customer support. I placed an order and needed to reschedule the delivery because the recipients were unavailable. However, I have attempted to call for two days at various times, and no one ever picks up! I didn’t even bother with emails, so now the gift hamper is likely wasted since the cheese will be stale upon delivery. I seriously doubt there are cooling facilities with the delivery service. NEVER AGAIN!
I've never encountered a company that promotes luxury while offering no customer support. After placing an order, I needed to change the delivery due to the recipient's unavailability, but I’ve tried calling for two days at various times with no response. I didn’t pursue emails, so now it seems like a gift hamper will go to waste since the cheese will be stale upon arrival. I doubt there are proper cooling facilities with the delivery service. NEVER AGAIN!
This is a company to steer clear of. An order of mine has supposedly gone missing, yet I’ve already been charged! Their customer service is terrible. Calls go unanswered, and my repeated attempts for a proper email response have been ignored. The service is utterly disgraceful.
I ordered several gourmet hampers as seasonal gifts for colleagues and partners, and the service I received was exceptional from beginning to end. I was kept informed about delivery plans, payment was confirmed quickly, and clear tracking details were shared for each recipient, which was incredibly useful for corporate gifting. Everything felt organized, reliable, and friendly, making the entire process seamless. I would gladly use them again for future gifts.
I received hampers contaminated with rodent droppings, yet the company refused a full refund despite providing photo evidence. I ordered £600 worth of luxury hampers for corporate gifts. Thankfully, I had them sent to myself first. Upon opening the first hamper, the smell was unbearable, and I found multiple rodent droppings and severely damaged items. After contacting the company with photos, I was initially promised a resolution, but after refusing a partial refund, they ceased all communication. I’ve had to escalate this with my bank and Trading Standards. This is not just minor damage; it poses a serious health risk and reflects terrible customer service. I strongly advise against using this company.
I can’t get this company to respond to my emails. I paid £6 for a specific delivery date, but I’ve been notified that the cheeses will arrive 10 days earlier. The delivery address is an Airbnb, and we plan to arrive the day after my friend’s birthday. I’ve sent three emails with no reply, despite their automated response claiming they typically respond within a day.
I regret to say that the delivery service completely failed us. The product was dispatched on the same day as my order, and I received confirmation that delivery would occur the next day. However, the following evening, I was informed that delivery would now be the next day with no time given and no tracking available. Eventually, it was delivered that evening, but the driver threw the parcel over the gate, and we only discovered its arrival 20 minutes later by checking our phones. It rained heavily, and the parcel was soaked through. I'm disappointed for both myself and the company. While I love their cheese, I won't be placing any more online orders, as previous deliveries were problem-free.
I can't evaluate the product since it was never delivered. However, the customer service experience has been terrible. Emails go unanswered, and the phone line seems unmanned. I won’t be ordering from them again and cannot recommend them.
After receiving a voucher from someone else, I ordered a selection for £36.00, believing I could specify a delivery date for the week before Christmas. At checkout, I noticed a £6.00 shipping charge, which I assumed was for that service. However, I was not informed that using a discount voucher would disqualify me from specifying a delivery date. Instead of arriving with other gifts closer to Christmas, it's being delivered 17 days early. The only customer support representative I encountered was unhelpful and placed blame on me for their lack of clarity regarding delivery dates. I’m extremely frustrated with how they’ve disrupted my gift plans. I received an email stating they are refunding the full amount, but it's unclear whether the delivery has been canceled, leaving me to arrange an alternative gift. Their automated phone system cut me off again. This company creates more chaos and uncertainty with every interaction.
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Snowdonia Cheese Company expertly crafts luxury cheeses and chutneys using the finest natural ingredients for incredible flavour.
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