snows.co.uk

So disappointed- Snows Mini service!

I own a Mini Cooper S Roadster which went in to mini for a Service & MOT on 26th January 2026. I’d tried to get it in earlier because the MOT ran out on 10th February 2026 but I had to settle for the 26th because they were busy which I completely understand. The car went in and I then received a ‘Health Check” video in which they informed me of the following issues:1. Cut cord to Tyre (illegal replace) 2. Oil leak 3. Rear centre brake light 50% led’s out (replace)4. Transmission seal replacement requiredI immediately arranged payment and waited for further instructions. I received a call from Snows MINI that day informing me that they couldn’t do my MOT because it would fail due to the brake light! I ask how often these LED central lights fail and was told “hardly ever” to which I stated “I had a replacement 2 years ago, do you think there is an electrical fault?” Furious keyboard tapping ensured and the person from service said they would check with a technician. I was then told that they would have to order the parts required and they wouldn’t be in until 19th February! The person then went on to ‘man-splain’ the importance of having an MOT! I used to work for AUDI service department so this was a particularly unwarranted & unnecessary moment! I was told that the technician said there was “no need” for it to have any electrical testing and these things just happen. I requested that they take my car on 10th February 2026 & store it until the parts have all been fitted & the car has had its MOT! I asked for a courtesy car whilst this happened and was told “we don’t do that!”. Fast forward to 18th February when I rang and asked for an update and was told that the part hadn’t arrive and “the earliest you’ll get your car back is probably next Friday 27th February 2026!” The person I spoke to said “I will get the person dealing with your car to call you today with an update!” Nobody bothered to call! A bit about me, I was diagnosed with breast cancer in November 2023. Chemotherapy resulted in 5 strokes in February 2024 and I’ve had to learn to walk & talk again. I’m disabled now, my mobility is very poor and I use crutches to walk any distance. I’m still having treatment for what cancer has done to me and have appointments in hospital on 27th February for bloods & a meeting with my oncologist and a bone infusion on 7th March 2026! I rang Snows Mini today for an update. I shouldn’t have to chase them myself this is their failure to keep me updated and I was made to feel like I was being a nuisance! The person I spoke to was extremely dismissive saying that they were waiting for an update from Mini about the parts. I asked when they were going to update me again and was told “I will update you as soon as they get back to me with an update!” AWFUL customer service! I explained I wanted updating regularly even if it was to tell they were still waiting to hear back from Mini and was begrudgingly told “Ok, I’ll call you before I finish work today”.I’ve been without my car now for 9 days, that’s 9 days I’ve not been able to go out! With appointments for hospital looming, the last thing I need is the STRESS of trying to organise getting my car back to me in working order! I paid for everything on 26th January and was told parts were coming from Germany but even I never kept a customer without any updates & regardless these parts should have been here & fitted by now, it’s been over 3 weeks! I have an older car, I understand parts need to be ordered but complete radio silence with no updates is ridiculous! I’m now looking at having to pay for taxis to & from my hospital appointments because apparently Snows Mini DO NOT do courtesy cars!

Date of experience: Feb 19, 2026