Review Time
I own a Mini Cooper S Roadster which went in to mini for a Service & MOT on 26th January 2026. I’d tried to get it in earlier because the MOT ran out on 10th February 2026 but I had to settle for the 26th because they were busy which I completely understand. The car went in and I then received a ‘Health Check” video in which they informed me of the following issues:
1. Cut cord to Tyre (illegal replace)
2. Oil leak
3. Rear centre brake light 50% led’s out (replace)
4. Transmission seal replacement required
I immediately arranged payment and waited for further instructions. I received a call from Snows MINI that day informing me that they couldn’t do my MOT because it would fail due to the brake light! I ask how often these LED central lights fail and was told “hardly ever” to which I stated “I had a replacement 2 years ago, do you think there is an electrical fault?” Furious keyboard tapping ensured and the person from service said they would check with a technician. I was then told that they would have to order the parts required and they wouldn’t be in until 19th February! The person then went on to ‘man-splain’ the importance of having an MOT! I used to work for AUDI service department so this was a particularly unwarranted & unnecessary moment! I was told that the technician said there was “no need” for it to have any electrical testing and these things just happen. I requested that they take my car on 10th February 2026 & store it until the parts have all been fitted & the car has had its MOT! I asked for a courtesy car whilst this happened and was told “we don’t do that!”.
Fast forward to 18th February when I rang and asked for an update and was told that the part hadn’t arrive and “the earliest you’ll get your car back is probably next Friday 27th February 2026!” The person I spoke to said “I will get the person dealing with your car to call you today with an update!” Nobody bothered to call!
A bit about me, I was diagnosed with breast cancer in November 2023. Chemotherapy resulted in 5 strokes in February 2024 and I’ve had to learn to walk & talk again. I’m disabled now, my mobility is very poor and I use crutches to walk any distance. I’m still having treatment for what cancer has done to me and have appointments in hospital on 27th February for bloods & a meeting with my oncologist and a bone infusion on 7th March 2026!
I rang Snows Mini today for an update. I shouldn’t have to chase them myself this is their failure to keep me updated and I was made to feel like I was being a nuisance! The person I spoke to was extremely dismissive saying that they were waiting for an update from Mini about the parts. I asked when they were going to update me again and was told “I will update you as soon as they get back to me with an update!”
AWFUL customer service! I explained I wanted updating regularly even if it was to tell they were still waiting to hear back from Mini and was begrudgingly told “Ok, I’ll call you before I finish work today”.
I’ve been without my car now for 9 days, that’s 9 days I’ve not been able to go out! With appointments for hospital looming, the last thing I need is the STRESS of trying to organise getting my car back to me in working order! I paid for everything on 26th January and was told parts were coming from Germany but even I never kept a customer without any updates & regardless these parts should have been here & fitted by now, it’s been over 3 weeks!
I have an older car, I understand parts need to be ordered but complete radio silence with no updates is ridiculous!
I’m now looking at having to pay for taxis to & from my hospital appointments because apparently Snows Mini DO NOT do courtesy cars!
I own a Mini Cooper S Roadster which went in to mini for a Service & MOT on 26th January 2026. I’d tried to get it in earlier because the MOT ran out on 10th February 2026 but I had to settle for the 26th because they were busy which I completely understand. The car went in and I then received a ‘Health Check” video in which they informed me of the following issues:1. Cut cord to Tyre (illegal replace) 2. Oil leak 3. Rear centre brake light 50% led’s out (replace)4. Transmission seal replacement requiredI immediately arranged payment and waited for further instructions. I received a call from Snows MINI that day informing me that they couldn’t do my MOT because it would fail due to the brake light! I ask how often these LED central lights fail and was told “hardly ever” to which I stated “I had a replacement 2 years ago, do you think there is an electrical fault?” Furious keyboard tapping ensured and the person from service said they would check with a technician. I was then told that they would have to order the parts required and they wouldn’t be in until 19th February! The person then went on to ‘man-splain’ the importance of having an MOT! I used to work for AUDI service department so this was a particularly unwarranted & unnecessary moment! I was told that the technician said there was “no need” for it to have any electrical testing and these things just happen. I requested that they take my car on 10th February 2026 & store it until the parts have all been fitted & the car has had its MOT! I asked for a courtesy car whilst this happened and was told “we don’t do that!”. Fast forward to 18th February when I rang and asked for an update and was told that the part hadn’t arrive and “the earliest you’ll get your car back is probably next Friday 27th February 2026!” The person I spoke to said “I will get the person dealing with your car to call you today with an update!” Nobody bothered to call! A bit about me, I was diagnosed with breast cancer in November 2023. Chemotherapy resulted in 5 strokes in February 2024 and I’ve had to learn to walk & talk again. I’m disabled now, my mobility is very poor and I use crutches to walk any distance. I’m still having treatment for what cancer has done to me and have appointments in hospital on 27th February for bloods & a meeting with my oncologist and a bone infusion on 7th March 2026! I rang Snows Mini today for an update. I shouldn’t have to chase them myself this is their failure to keep me updated and I was made to feel like I was being a nuisance! The person I spoke to was extremely dismissive saying that they were waiting for an update from Mini about the parts. I asked when they were going to update me again and was told “I will update you as soon as they get back to me with an update!” AWFUL customer service! I explained I wanted updating regularly even if it was to tell they were still waiting to hear back from Mini and was begrudgingly told “Ok, I’ll call you before I finish work today”.I’ve been without my car now for 9 days, that’s 9 days I’ve not been able to go out! With appointments for hospital looming, the last thing I need is the STRESS of trying to organise getting my car back to me in working order! I paid for everything on 26th January and was told parts were coming from Germany but even I never kept a customer without any updates & regardless these parts should have been here & fitted by now, it’s been over 3 weeks! I have an older car, I understand parts need to be ordered but complete radio silence with no updates is ridiculous! I’m now looking at having to pay for taxis to & from my hospital appointments because apparently Snows Mini DO NOT do courtesy cars!
I have used Snows BMW to service my car since new. I booked this year's service months ago, said I would be unable to wait as I had a dog, and also mentioned I would need the car back early PM as I had work commitments. A courtesy car was arranged.Arrived today to be told dogs can't go in courtesy cars, even though I have brought his protective cage. Would I like to come back this afternoon and just have the MOT done?This is meant to be a quality and elite BMW franchise. Rather than a blanket no please go away, a solution could have been sought. For example, "where are you going and could we call a cab". Or £don't worry, we will get someone to quickly vacuum the car of any dog hairs when you get back" Of course I should not have been surprised that that one was not offered as for the last three years I have been told "Sorry, we could not clean your car today, we didn't have time/staff etc" Clearly they do not expect to clean their cars between clients.The lady who served me was polite, but the service manager she spoke to was clearly inflexible and unable to solve a very simple problem with a few solutions.So I guess it's off to the excellent BMW Autotech for me. I'll update on this site and theirs as to whether the experience there is better or worse. Either way, I suspect it will be cheaper.Complete waste of the majority of my day.
My previous review was explained to me. I enquired on a Saturday and the call was automatically transferred to a call centre who obviously did not have the info I required. This week I have received complete knowledge of the recall and information required and would recommend the company service to anyone.
Tried selling me a car with a chipped windscreen, advising they wouldn't be fixing it despite it showing up in the MOT report. Advertised the car with 2 keys, in reality had one.Negotiated that the windscreen would be repaired and that I would collect the vehicle on Friday. Then got an email saying the car had been sold prior to my arrival to collect it.Take your money elsewhere.
We decided to buy a car from Snows Jeep in Southampton and our experience was a disaster and cost us a lot of money and in the end we ended up with the wrong car. They are not very informative upfront the costs associated with until you sign for the car. Be very road weary with them if you buying a car. Not happy at all
We have just purchased a new Volvo EX40 from Snows Volvo in Winchester and we have been very impressed with the service as well as the car. Danny has been extremely helpful and has assisted us throughout the purchase and handover. He was enthusiastic and knowledgeable about the car and pleasant to deal with.
I took my car in for a safety recall, upon return, I am now getting 3 errors, I called Snows Plymouth today, and the girl answering was most unhelpful, and suggested that I get the AA breakdown to deliver the car to them, 30 miles away as I should not drive it. Doing this would leave me without transport, and I would have to travel to Plymouth to get the car back, without transport this is very difficult. They refused to hep on this, and said loan car would not be available for 6 weeks. No manager was available to discuss this.I would now no longer recommend Toyota especially Snows.
Tried to get my van looked at, Adam and myself both tried to contact the service department in portsmouth but no-one answered and no-one returned my 'call back'.Now looking for a 'reliable' company to get my van sorted.Sent an email but still no booking to get van repaired 16 Feb 2026
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Snows Motor Group is a family-owned, car dealer group that has over 50 years’ worth of experience in the industry.
The company operates across the south and southwestern England with several specialist used car outlets and over 45 franchised dealerships consisting of brands such as BMW, BYD, CUPRA, Fiat, Jeep, Kia, Leapmotor, Lexus, Mazda, MINI, PEUGEOT, Polestar, SEAT, Toyota, Vauxhall and Volvo. Other services offered include car finance, servicing and business and fleet leasing.
The group also supports the nationwide Motability scheme which works to benefit disabled drivers looking to purchase a vehicle. Explore our website to browse through our stock and discover our full range of both new and used vehicle offers. Get in touch today to discover the benefits we provide and book a test drive!See more
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