I have used Snows BMW to service my car since new. I booked this year's service months ago, said I would be unable to wait as I had a dog, and also mentioned I would need the car back early PM as I had work commitments. A courtesy car was arranged.Arrived today to be told dogs can't go in courtesy cars, even though I have brought his protective cage. Would I like to come back this afternoon and just have the MOT done?This is meant to be a quality and elite BMW franchise. Rather than a blanket no please go away, a solution could have been sought. For example, "where are you going and could we call a cab". Or £don't worry, we will get someone to quickly vacuum the car of any dog hairs when you get back" Of course I should not have been surprised that that one was not offered as for the last three years I have been told "Sorry, we could not clean your car today, we didn't have time/staff etc" Clearly they do not expect to clean their cars between clients.The lady who served me was polite, but the service manager she spoke to was clearly inflexible and unable to solve a very simple problem with a few solutions.So I guess it's off to the excellent BMW Autotech for me. I'll update on this site and theirs as to whether the experience there is better or worse. Either way, I suspect it will be cheaper.Complete waste of the majority of my day.
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Snows Motor Group is a family-owned, car dealer group that has over 50 years’ worth of experience in the industry.
The company operates across the south and southwestern England with several specialist used car outlets and over 45 franchised dealerships consisting of brands such as BMW, BYD, CUPRA, Fiat, Jeep, Kia, Leapmotor, Lexus, Mazda, MINI, PEUGEOT, Polestar, SEAT, Toyota, Vauxhall and Volvo. Other services offered include car finance, servicing and business and fleet leasing.
The group also supports the nationwide Motability scheme which works to benefit disabled drivers looking to purchase a vehicle. Explore our website to browse through our stock and discover our full range of both new and used vehicle offers. Get in touch today to discover the benefits we provide and book a test drive!See more
