I recently signed up with the Snug app. The sign up process was seamless. I opted to do the one daily free check-in. I liked it so much, I paid the $17.99 to be able to have multiple check-ins. You can find adequate instructions how to manage your check-ins. Problem is, I am unable to do it. My “menu” does not have the “manage your check-ins” option. I have sent multiple messages on the app to customer service and multiple emails asking for help. I also left multiple voicemails. Nothing. No response. The correction may be a simple fix but I’ll never know. I will be disputing the charge. A shame because I liked the service.
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Snug is a daily check-in service for people living alone. Whether you're a senior living independently, someone with epilepsy, or someone with Type 1 Diabetes, Snug is a daily check-in so you can feel comfortable and reassured.
When you open the Snug app and tap the big green button to check in, you get a friendly and positive quote of the day. And that’s it, you’re done for the day! Every morning, you’ll have the same experience.
But if you miss your selected check-in time, you will first get a reminder notification on their smartphone.
And if you don’t respond after multiple reminders, their emergency contacts will be notified and given their last known location.
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