Web site is the pits. My Mother - their customer - passed away recently. They sent an unpaid bill notice with extra charges. There is no email, no online chat, nothing except a miserable phone number to use, and I'm sure I will have to wait for hours on the phone. Since I live outside the US, this is going to drive me nuts. But why would they help, when they can fail and get the same amount of money from everyone?
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