Review Time
Orlando V arrived right on time to light our water heater’s pilot light. He did a thorough job and then went on to help us with a couple other gas related problems we had in our home. He was so kind. We are an older couple and he even helped us with our garbage disposal! :)
Biggest rip off company besides SoCal Edison. Fraudulent price gouging and only happens here in California because of our lame governor. So Cal Gas, your rates are not substantiated and you lie cheat and steal from your customers. I am tired of being held hostage by a substandard company with horrific business values and practices. We need options because you are killing California residents and businesses with your evil billing practices and illegal gouging. We need a De Santis style governor that works for the people and not for his greedy self.
Web site is the pits. My Mother - their customer - passed away recently. They sent an unpaid bill notice with extra charges. There is no email, no online chat, nothing except a miserable phone number to use, and I'm sure I will have to wait for hours on the phone. Since I live outside the US, this is going to drive me nuts. But why would they help, when they can fail and get the same amount of money from everyone?
Review is mainly for their website; specifically for rebate submission. I'm not exaggerating when I say it's worse than using a dial up modem on a website in the '90's. Tried applying for rebate. After spending 10 minutes filling out the online form, their system reported an "Oops! Something went wrong". Tried again, same thing. Tried two days later. Same thing. Chat CS said "system was down, apply by mail". Printed form had $200 less rebate amount than the website showed.
Went through fumigation. The turn off went okay as I was available. The turn back on after the tent was off...not so good. No warno as to when the tech was coming by. House key was in the designated place. No joy when I was at work and family was out of the house finding out we missed the tech and had to wait 24 hours. Tech came out the following day and turned on the gas but broke the button on the pilot light. Made me feel like I was downrange dealing with subpar infrastructure.
I called to set up service at the customer contact center and came to know service already existed under our company name but the customer serivce flatly denied giving us acc info and the date since the service was established and asked me to wait for the first bill due to " SO CALLED" security reasons which is ridiculous and outrageous. Absolutely pathetic level of functioning and policy making
I had a question about my bill. When I called, I got put in their “Call-back” queue. When that came, a recording said “Press 1 to speak to an agent”. Nothing happened when I did. Called again- same problem. Tried their “Report a gas leak” number, and lady apologized, and said she would get me to someone for help. I was shunted to the “Call-back” queue again! Finally, I called and managed to stay on hold for an agent. After 5 minutes or so, I was sent into the “Call-back” queue a third time! After waiting again, I finally got a person! He said “I will get you to that department”, and guess where I ended up? Yep, that’s right! Their Help Center STINKS.
SCE is so stupid it doesn't know my email or name but i'v had the service at 5805 equador in buena park since 2014 - tying to pay online is futil because the setup is ridiculously stupid & virtualy un-navigable - get different programmers & ask US how to set up accounts online that we can actualy USE - i shood at least be able to get a balance check without having to play guessing games with a stupid setup
I smelled a very faint gas odor. I called Southern California Gas and within 30 minutes the tech arrived. I forgot to get his name but he was polite, professional and wore clothing with the logo and ID badge. He checked every appliance, the fireplace, water heater, and furnace. It was the oven and he did an adjustment. He also checked the meter and gas lines, all good. The odor is now gone and we have such peace of mind. Thank you!!
Just had Danny from So Cal Gas come to our house in Chino Hills for a service call. He went above and beyond with the service and even replaced parts on our dryer where he detected a leak. He was very professional and very polite. It was definitely a pleasant experience. I wish all service calls were this good.
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