I had a question about my bill. When I called, I got put in their “Call-back” queue. When that came, a recording said “Press 1 to speak to an agent”. Nothing happened when I did. Called again- same problem. Tried their “Report a gas leak” number, and lady apologized, and said she would get me to someone for help. I was shunted to the “Call-back” queue again! Finally, I called and managed to stay on hold for an agent. After 5 minutes or so, I was sent into the “Call-back” queue a third time! After waiting again, I finally got a person! He said “I will get you to that department”, and guess where I ended up? Yep, that’s right! Their Help Center STINKS.
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