I encountered multiple problems. They promised shipping between Dec. 18th-21st, but it actually shipped on Dec. 27th. My email sent on Dec. 22nd for an update was completely ignored. When the socks arrived, one was fine, but the other was a disaster. The dog's head was misshapen, the forehead was much darker than in reality, and there was a large red 'birthmark' on her head. Honestly, she looked quite off. I reached out to the company but received no response. I tried their chat feature with no luck. It took a third message threatening to contact the Better Business Bureau before I received a partial refund (but they didn’t refund shipping). There was never an apology or reply at all. A simple "we are sorry" would have sufficed, but they ignored four messages, shipped late, sent a defective product, and only provided a partial refund.
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