I had been using a SoClean machine with my Philips CPAP machine but recently stopped and called SoClean to return two unopened filters. The pure focus of this unsatisfactory review, however, has only to do with the company's Customer Service communication following my call to them.When calling the company, even before speaking with a rep, you are asked if they can contact you AFTER your conversation with a satisfaction survey. I indicated my willingness to receive such a call back.After a short wait, I was able to speak with a customer service agent and asked about returning 2 unused, unopened filters. While I was unhappy that my request was denied, I nevertheless understood their strict adherence to their company policy. The call was ended.A minute later my phone rang and the recorded voice from SoClean said this was a follow-up call. However, instead of ANY opportunity to respond to survey questions, the recorded message was a thank-you for contacting SoClean and an abrupt, "Good bye".This was a crystal clear message that they had absolutely no interest in any likely NEGATIVE feedback.It is no wonder that the company is not certified by the Better Business Bureau.
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The fast and easy way to clean your sleep equipment. Use of the Soclean requires no disassembly and no water to clean your equipment.
