Review Time
I am writing to express my disappointment regarding the poor support for the product I purchased. After my previous model had issues, I was advised to buy the newer model. When it was time to replace the filter, I discovered that it had been discontinued. I was told a new version would be released soon, but now I’m being asked to pay a deposit for it despite my current product still being under warranty. This is unfair, and I feel stuck with non-functional equipment.
I want to express my frustration regarding the inadequate support for the SoClean3 that I purchased recently. After my previous model had issues, I was advised to buy the newer model. However, when it was time to replace the filter, I found out that it had been discontinued. I was promised a replacement once a new version was available, but now I'm being asked to pay a deposit for a new model despite my current product still being under warranty. This is unfair, and I feel stuck with unusable equipment.
I purchased the first SoClean machine and used it for seven years before needing a replacement. After facing issues with the SoClean2, I eventually bought the SoClean3. Now, I'm being told that I need to buy the SoClean3+ and only offered a discount coupon. My warranty seems meaningless as they refuse to take responsibility for the discontinued product. They've lost my business.
The SoClean2 and SoClean3 models have been discontinued, and filter cartridges are no longer supplied for these machines. The only option left is to purchase the SoClean3+, which is currently unavailable. This feels like a blatant attempt to profit at the expense of customers. It's disappointing.
The SoClean2 and SoClean3 models have been discontinued, and filter cartridges are no longer supplied for these machines. The only option left is to purchase the SoClean3+, which is currently unavailable. This feels like a blatant attempt to profit at the expense of customers. It's disappointing.
Having used the service for several years, I previously owned the SoClean2 and later the SoClean3, which has been invaluable for saving time. However, when I tried to order filters today, I learned that production has been discontinued. Without filter replacements, the machine is inoperable, and the new model won't be available for months. When I inquired about this, I was told to wash the CPAP manually for now. It's disheartening, and I’m forced to look for alternatives.
Having used the service for several years, I previously owned the SoClean2 and later the SoClean3, which has been invaluable for saving time. However, when I tried to order filters today, I learned that production has been discontinued. Without filter replacements, the machine is inoperable, and the new model won't be available for months. When I inquired about this, I was told to wash the CPAP manually for now. It's disheartening, and I’m forced to look for alternatives.
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The fast and easy way to clean your sleep equipment. Use of the Soclean requires no disassembly and no water to clean your equipment.
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