As a company we operate in Australia. Years ago there use to be support here but recently things have become so difficult using SODA. We had an employee leave the company and at the time her SODA PDF was to renew. I wanted to cancel hers and renew mine. They took payment for her SODA and deactivate mine.Its been a week sorting this problem through email:Thank you for providing me with additional details. I’m very sorry to hear that you were caught off guard by our billing and can totally get how it can be frustrating to receive a charge that you weren’t expecting however I’m more than ready to provide you with all details regarding the service. Please be informed that during the initial purchase of Soda PDF Pro software on 5/7/2024, you agreed with the Terms of Service where it was stated that this is an annual subscription with automatic renewal. To prevent money from being charged to your account, your subscription must be canceled at least 24 hours before renewal. You can read the conditions that you confirmed, I send you a screenshot.All I wanted to do was to transfer the subscription from one email to the next within the company.NOW I JUST WANT THEM GONE.THANKS SODA our support for your product over the years is not something that you value.
Claim your business profile now and gain access to all features and respond to customer reviews.
