I ordered and downloaded this product on Sunday. When I tried to use it, it did not work as needed. Within an hour or two of placing the order, I requested a refund. I received a message stating I will not be automatically billed next year.I sent another email reiterating that I am not satisfied with the product and would like a refund. I received another email telling me to contact email support - this is where I sent the request.To date, I have requested a refund 10 times. Each time I am directed to contact the email address where I am sending my request.I am caught in an AI loop from hell.
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