I usually try to resolve issues before complaining. I was happy with my purchase until I returned a cylinder using their packaging and tracking number, which showed it was received, but my account didn’t update, and I’m facing a charge. After submitting a request, it took weeks for a response, requiring me to provide the tracking number multiple times. Despite assurances, the issue remains unresolved. I even had to raise a formal complaint, but they’re not a member of the relevant complaint resolution body. I spoke with a manager who promised to address my complaint, and I will update once it’s resolved.
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Did you know that using a SodaStream allows you to make a meaningful difference for the environment?
Not only can you enjoy refreshing drinks and sparkling water anytime, but you're also actively replacing countless single-use plastic bottles that would otherwise end up in landfills, contributing to a cleaner, greener planet.
