I placed my order on December 5 and still haven’t received the product or tracking information. Each time I call for updates, the representatives seem unaware of the situation. They mention issues with the supplier or courier, depending on who I speak to. They confidently assured me I would receive it before Christmas, but it's Christmas Eve now. They haven’t been answering calls for days, and I’ve been on hold for half an hour trying to cancel my order. Unfortunately, it’s now December 29, and the product is still missing. I initiated a chargeback on my credit card, as previous emails went unanswered. This has been the worst online purchase experience!
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