The E-Duo I purchased online arrived broken yesterday, and in the process of figuring that out, I observed that the build quality is nowhere near that of earlier models. So I called SodaStream's customer support to initiate a return (which you can't do online). They dragged me through a long process of requiring photos, explaining myself multiple times, etc (over two calls, because the first guy hung up on me). But the real kicker was: THEY WON'T PROCESS MY RETURN UNLESS I SEND THEM A PHOTO OF ME DONATING THE UNUSED CANISTERS TO A RETAILER NEAR ME. So, as if it weren't bad enough that the product sucks, I can't get my money back without the inconvenience of driving to some brick & mortar store to prove that I returned the CO2 (which they shipped to me, so why can't I ship them back?). Finally -- even this is not enough -- I am still waiting for them to "escalate to the finance department for approval." So, in short, their 30-day return policy is nota. 30-day return policy.
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SodaStream International Ltd. is an Israeli manufacturing company best known as the maker of the consumer home carbonation product of the same name.
