They refuse to let me speak to a manager.I'm in Mexico and don't speak Spanish, and people should know that in LATAM they don't believe in customer service, they believe in (well figure it out).Not to mention they aren't ever bright. Anyway, after trying to purchase from Soda Stream Mexico and my emails being ignored, I started to reach out to the US.Every time I spoke to them (you do know they were bought out by evil Pepsi right?) they REFUSED to let me speak to a manager and just kept (like the brainless robots they are) repeating the same thing over and over again.I called Pepsi head office, they were rude and didn't care either. Finally I got a manager at customer service after trying to get the head office to help me.She got someone to move their (fill in the blank) at the Mexico division.The guy was nice and understood some English. I finally get my order, but then I can't figure out how to use it. It's not the same unit I had overseas which was much better.Instead of the guy telling me how to work it, he wanted me to return it right after I got it. ???Why would you want to refund money when the customer obviously WANTS the item??? Why can't you help the customer? That's YOUR JOB!!!I emailed him & he ignored me. sighI finally figured out how to work it, but then it didn't taste like there was gas in it. Then the device started making HUGE LOUD noises. Clearly something to do with the gas as I push it down after 20 pushes because the bottle is much larger then it was overseas.I reached back out to the US to speak to that manager and she's no longer responding.Instead I got brain dead zombies who ONCE AGAIN, refused to let me speak to a manager.Pepsi soda is toxic, and so is their customer service.They have ZERO videos on how to use the machines. Overseas they called me and walked me through everything and I was up and running within 10 minutes.Oh, and when I first got the machine, I couldn't find the replacement container. It was hidden in the back of the machine as IF I'm supposed to know that. SMH
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SodaStream International Ltd. is an Israeli manufacturing company best known as the maker of the consumer home carbonation product of the same name.
