I called customer support to get assistance with my Art Soda Machine, which I purchased approximately three months before calling support. I explained to the first agent that water pours over the spout when I push down on the handle, causing water to go everywhere. The agent sent a link to connect with me virtually to show him what it was doing. After a few attempts, we managed to make it work by holding the lever for no longer than 3 seconds. I told the agent that I would like an exchange, as I believed this issue would likely happen again. However, he denied my request and asked me to try it a few more times. He said if it still gave problems, I should call back and they would provide an exchange. I followed his advice and tried it a few more times, but the issue occurred again, despite my best efforts.I sent an email with a video to SodaStream to show them what was happening again, but once again, they stalled, saying that they did not have an explicit video of the problem. That was not true. You could see what was taking place with the machine. Long story short, after a few more calls and emails, I had to fight with them to get an exchange for the machine. When the manager agreed to send the new machine, they sent me a refurbished SodaStream, which still does not work efficiently, so disappointed. I have to hold the bottle tightly in place to make it work. At some point, the SodaStream machine will be tossed in the trash!Poor customer service and I would not recommend this company or their product!
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SodaStream International Ltd. is an Israeli manufacturing company best known as the maker of the consumer home carbonation product of the same name.
