I spent £2,176 with this company just over a year ago on their new range, and the entire experience has been very disappointing. We never received the additional table we paid for, but the main concern is the build quality. After about a year of normal use, the seats have developed a significant gap where your lower back should be. The foam has clearly collapsed, providing no lumbar support at all. Both of us are now experiencing back pain from using it, and we’ve had to purchase a new sofa from another seller because this one is unfit for use. It gets worse. About four months in, the headrest stopped functioning completely. While moving the sofa to create space for the replacement, I noticed that the internal mechanism had detached from the frame, with the bolts no longer secured and the structure damaged inside. That should never occur with a sofa costing over £2,000, especially since I hardly used the headrest. Overall, the foam quality and internal construction do not match what was described or advertised. Given the price paid, the durability is simply lacking. I would advise against spending your money here.
Claim your business profile now and gain access to all features and respond to customer reviews.
⭐ THE SOFA SHOP – UK’S #1 SMART RECLINER DESTINATION
150,000+ Recliners Delivered • 40,000+ Customers • 250,000+ Products Shipped
Top 1% Smart Recliner Retailers Worldwide | UK’s Biggest Smart Sofa Showroom
We build the most advanced smart recliner sofas in the UK — designed for comfort, lifestyle, health, cinema, gaming, work, and everyday living.
Our smart sofas include heating & cooling cupholders, USB-C fast charging, full-body massage, heated seats, ambient lighting, wireless charging, high-quality speakers, power headrests, and premium real-leather or high-resilience fabric options. Every detail is engineered for real homes — combining lifestyle, convenience, comfort, and health with modern smart-living technology.
Trusted by celebrities, athletes, and thousands of UK families, and featured in Warner Bros’ Barbie Movie.
A proud Yorkshire-born family business, delivering the best choice, best technology, and best value in the smart recliner market.
Modern Living. Smart Comfort. The Sofa Shop.See more
