sofa-shop.co.uk

4.7
4.7 Based on 1.9K reviews

⭐ THE SOFA SHOP – UK’S #1 SMART RECLINER DESTINATION 150,000+ Recliners Delivered • 40,000+ Customers • 250,000+ Products Shipped Top 1% Smart Recliner Retailers Worldwide | UK’s Biggest Smart Sofa Showroom We build the most advanced smart recliner sofa...

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Average Rating

4.7

/
5

1.9K Reviews

5 Star
90%
4 Star
4%
3 Star
1%
2 Star
1%
1 Star
5%

All Reviews

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Margaret Sennett
What can we say.. Had our 3 piece suite delivered, lovely sofas and even lovelier guys who delivered

What can we say.. Had our 3 piece suite delivered, lovely sofas and even lovelier guys who delivered them. Two lovely lads Jam and Hazzy, lovely courteous caring friendly lads nothing a problem. Came and delivered on time, made the whole experience lovely. Unpacked and put together our sofas and armchairs with ease, answered any questions and sorted out anything we enquired about. Cleared up after and removed our old sofa, nothing was too much. Couldn't have wished for nicer lads to come and deliver. They deserve a 10 out of 10 100% brilliant service from them both. Thank you Jam and Hazzy you made our day.

5
Date of experience: Feb 13, 2026
Dave Dunstan
Although I had looked at similar products in local area, took the chance with a Sicily 2 seater Cine

Although I had looked at similar products in local area, took the chance with a Sicily 2 seater Cinema Sofa from Sofa Shop in Yorkshire, without trying it out first. I'm not disappointed, l ordered on Wed, delivered 2 days later. Lots of help if required. Expert delivery by great couple of guys, Jam and Hazy, who have good sense of humour. I know you have to pay for it, but they took old Sofa away, meticulously checked everything was Ok. Assembled (sectional) new Sofa and fully showed the functionality. One thing I would say though, is the product info should say you need 4 sockets! I've yet to test it over a period of time, but solid quality and construction, good value for the price and support/ firmness initially feels good (yet to see if I fall asleep). Resilience fabric gives it a quality feel, almost like a matt leather? Highly recommend, and will review again in a few months.

5
Date of experience: Feb 13, 2026
Nevaeh Bell
Smooth purchasing experience with timely updates.

The purchasing process was straightforward, and the company kept me informed through email updates. On delivery day, I received a text notification and a phone call informing me that the delivery team was just 30 minutes away. The team members were friendly, helpful, and efficient. I highly recommend their service. Thank you!

5
Date of experience: Jan 21, 2026
Tephh12
Rediscovering Exceptional Service with This Company

I had nearly forgotten what excellent service felt like until I interacted with this company. I purchased my sofa online, and the very next day, I received a call to confirm my details and gather any additional information regarding my order and delivery. Living in a second-floor apartment without a lift, I often find that companies leave large items outside, claiming they were delivered to my door. However, that wasn't the case here. All the information was gathered and communicated to the delivery team, ensuring that everything was handled seamlessly. My sofa was delivered right to my living room after being carried up four flights of stairs. I cannot recommend this company highly enough!

5
Date of experience: Jan 21, 2026
Virginia Butler
Outstanding Delivery Experience!

Outstanding Delivery Experience! My sofa was delivered today by two very professional individuals. I would highly recommend their services to anyone. They were incredibly helpful. Thank you!

5
Date of experience: Dec 23, 2025
Two young gentlemen were exceptionally courteous...

The two young gentlemen were exceptionally courteous and provided thorough explanations about the furniture, demonstrating a high level of professionalism. 👍👍

5
Date of experience: Dec 05, 2025
clara26092
Extremely Disappointed with the Purchase

I spent £2,176 with this company just over a year ago on their new range, and the entire experience has been very disappointing. We never received the additional table we paid for, but the main concern is the build quality. After about a year of normal use, the seats have developed a significant gap where your lower back should be. The foam has clearly collapsed, providing no lumbar support at all. Both of us are now experiencing back pain from using it, and we’ve had to purchase a new sofa from another seller because this one is unfit for use. It gets worse. About four months in, the headrest stopped functioning completely. While moving the sofa to create space for the replacement, I noticed that the internal mechanism had detached from the frame, with the bolts no longer secured and the structure damaged inside. That should never occur with a sofa costing over £2,000, especially since I hardly used the headrest. Overall, the foam quality and internal construction do not match what was described or advertised. Given the price paid, the durability is simply lacking. I would advise against spending your money here.

1
Date of experience: Dec 04, 2025
George
Outstanding service from Hazzy and James

Hazzy and James did an excellent job installing our new sofas and removing the old ones. They were friendly, patient while explaining the instructions, and consistently polite and courteous. A true asset to the organization.

5
Date of experience: Dec 04, 2025
Mitch
Impressive service from the delivery team

As a lifestyle electrical retailer, we needed two-seater cinema chairs. We found the service online. The delivery team, including Najeeb & George, was exceptional—friendly and professional. They installed the sofas and demonstrated the mechanical features. They left the area clean and took away all packaging. Highly recommended. The sofas are beautifully crafted and look stunning.

5
Date of experience: Dec 04, 2025
Amanda Turner
Professional and hassle-free refund

The refund process was seamless and very professional. Thank you!

5
Date of experience: Dec 03, 2025

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Business Details

  • ⭐ THE SOFA SHOP – UK’S #1 SMART RECLINER DESTINATION

    150,000+ Recliners Delivered • 40,000+ Customers • 250,000+ Products Shipped
    Top 1% Smart Recliner Retailers Worldwide | UK’s Biggest Smart Sofa Showroom

    We build the most advanced smart recliner sofas in the UK — designed for comfort, lifestyle, health, cinema, gaming, work, and everyday living.

    Our smart sofas include heating & cooling cupholders, USB-C fast charging, full-body massage, heated seats, ambient lighting, wireless charging, high-quality speakers, power headrests, and premium real-leather or high-resilience fabric options. Every detail is engineered for real homes — combining lifestyle, convenience, comfort, and health with modern smart-living technology.

    Trusted by celebrities, athletes, and thousands of UK families, and featured in Warner Bros’ Barbie Movie.
    A proud Yorkshire-born family business, delivering the best choice, best technology, and best value in the smart recliner market.

    Modern Living. Smart Comfort. The Sofa Shop.See more

  • email info@sofa-shop.co.uk
  • call 03300882522
  • language https://sofa-shop.co.uk

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