I ordered a new bed but had to cancel due to unforeseen building issues discovered shortly after. I canceled within the allowed timeframe and received confirmation from the support team. Now, after four weeks, I'm still waiting for my refund! I've sent multiple emails, and they said my request was forwarded to the accounts team a week ago, but no refund has come through. This is completely unacceptable, and I've had to dispute the transaction with my credit card provider. Avoid!
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We’re experts in our craft, handcrafting every design and offering a lifetime guarantee on all our beautiful solid beechwood frames. With over 30 different styles and 100 fabulous fabrics for you to choose from, we’re here to help you create a sofa as unique as you.
Handmade to order, enjoy delivery in just 6-8 weeks with a team of experts at every step of your sofa’s journey. From design to delivery, we’ve got your back! We’ve also brought our passion for stylish and sumptuous sofas to all areas of the home – from dreamy beds and snug armchairs, to savvy sofa beds and a decadent dining collection.
Come visit us in our stunning showroom locations across the UK (open 7 days a week) and enjoy complimentary fabric samples and a barista-style coffee while you browse, or pop an email or phone call to our friendly customer care team with any queries you may have. We’re a friendly bunch!
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