sofa.com

2.7
2.7 Based on 21 reviews

We’re experts in our craft, handcrafting every design and offering a lifetime guarantee on all our beautiful solid beechwood frames. With over 30 different styles and 100 fabulous fabrics for you to choose from, we’re here to help you create a sofa as uni...

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Shane Reed
Caution! Poor durability and frustrating customer service.

Caution! After just two years, the leg on my custom bed snapped. I've been waiting since September 2025 for a replacement under their warranty. I've dealt with multiple mistakes from the service: first they got my address wrong, then delivered the wrong parts, and finally they couldn't figure out how to order the correct ones, even though the bed is still listed on their website. Five months later, I'm STILL waiting. Currently, my bed is supported by an antique wooden box. Caution! The warranty isn't worth much since customer service is ineffective. It's best to steer clear.

2
Date of experience: Jan 24, 2026

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Business Details

  • We’re experts in our craft, handcrafting every design and offering a lifetime guarantee on all our beautiful solid beechwood frames. With over 30 different styles and 100 fabulous fabrics for you to choose from, we’re here to help you create a sofa as unique as you.

    Handmade to order, enjoy delivery in just 6-8 weeks with a team of experts at every step of your sofa’s journey. From design to delivery, we’ve got your back! We’ve also brought our passion for stylish and sumptuous sofas to all areas of the home – from dreamy beds and snug armchairs, to savvy sofa beds and a decadent dining collection.

    Come visit us in our stunning showroom locations across the UK (open 7 days a week) and enjoy complimentary fabric samples and a barista-style coffee while you browse, or pop an email or phone call to our friendly customer care team with any queries you may have. We’re a friendly bunch!
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  • email contact@sofa.com
  • call 03454002222
  • language https://www.sofa.com/gb

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