You take a leap of faith when you buy unknown products online, especially for a significant piece of furniture that you can't try out, but I saw good reviews for Sofas and Sectionals, and leapt right in. The first thing I appreciated was the prompt responses through emails and phone calls when I placed my initial order - imagine talking with an actual person on the phone instead of a chat (which has its place sometimes). I don't have a specific date or person who assisted me because every person with whom I spoke was courteous and helpful. Even with the disappointment when a sofa I ordered was no longer available, the customer service reps helped me through the reorder process with alternate options, samples, and tracking. I am awaiting my new sofa in the coming weeks, and I know the SaS reps will keep me updated on progress and next steps.
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