Review Time
We have received outstanding customer service from the representative, which has been the best we've encountered in quite some time. She responds promptly to our needs and is always cheerful. However, the product has been quite troublesome, facing multiple issues since we acquired it about a year ago. Due to these ongoing problems, we have interacted with the representative several times, and she has significantly eased the resolution process.
Customer service was fantastic. The color and fabric choices were abundant. The delivery was prompt and professional. Only issue was we bought a chair without being able to sit in it. It was too large for my 6’4” husband. His feet couldn’t touch the floor while sitting. So we sent the chair back
Their customer support was top notch, my Craftsman sectional arrived with a broken leg and they worked with me to get replacement legs within a couple days (I live across the nation from them), then made sure it got in and installed, and checked to see if I needed anything else. To top it all off, everyone I talked to was an American that spoke English. Will definitely be buying from them again in the future.
Sofas and Sectionals is an excellent company. We ordered three pieces from them, a sofa, loveseat and ottoman. We had a rather complicated situation with being on an extended trip out of the country and needing someone else to be here to receive the items. There were a few extra steps we were asking Sofas and Sectionals to make to accommodate that request and they handled it beautifully. They are always polite and helpful. We got beautiful Flexsteel furniture at a much cheaper price than the stores we looked in. The gentlemen who delivered came on time and did a great job. I am happy to add my five-star review to the many others on this site.
Great company to deal with. The seats were exactly as adversized. We had a small problem with Ryder delievery, but Elaine imediately resolved it and kept me well informed! Follow up is what makes the difference between a good company and a great company.
I have never ordered custom couch/sofa/chair. I think because of making the purchase without any knowledge of the complete process and not being able to go to a store and feel more like I was making the right decision on style, color, being able to ask questions that you normally don’t think anything about such as, why you say it is going to take 10 to 12 weeks when the sofa was actually made in approximately 10 days.
After researching the sofa and loveseat that I wanted and seeing Sofa and Sectionals name and advertisement come up several times, I did some research and decided I felt comfortable with the company, their terms and their favorable pricing.I was not wrong. From the moment I entered the order I was given a quick and efficient status update, and then was contacted a week (?) later in person to discuss the process of billing, shipping and other matters. Everything went off without a hitch, and the sofa's arrived yesterday in perfect shape and without any issue.Perfect is a tough word to use correctly, but I think the overall experience here was all of that, especially considering an online order with a vendor I had never done business with. From the Order placement to the Last Mile shipping team, thanks again to all of you!
We both a Natuzzi Sectional that had a problem with the recliner after 4 and a half years. The repair company declined the coverage but Elaine found that the issue was indeed covered and resolved the issue with great speed and grace. I trust the Natuzzi will last at least 5 more years but when it needs replacing I will be shopping at Sofas and Sectionals to be sure. Thanks Elaine !
Communications with Sarah through Chat went so well. I was not transferred to many different people. The whole process of getting a credit from Flex Steel from getting everything set up to order a new chair after I receive swatches of fabrics was very easy.
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