*** DO NOT GO ANYWHERE NEAR ***Bought the cord u-shape sofa and matching footstool and within 1 month the sofa beams had snapped and the footstool was completely obliterated after 2 WEEKS. The actual structure of the items are the poorest quality you can get for a sofa and footstool and you can feel how skinny the beams are to support it. So I don't know where they're getting "luxury sofas" from. I tried to arrange a refund and they ignored my request numerous times. They finally confirmed I'd get a refund after asking about 4 times in separate emails. They arranged collection and said the ONLY day they have available in Sunday and that it's "impossible" to do any other day. They told me I'd get a timeslot the day before and I had to email them at 6pm the night before just to find out they weren't collecting until Tuesday or Wednesday (couldn't confirm either of the 2 days to make it worse). The total lack of communication and professionalism became abundantly apparent when my delivery driver told me to "go on tinder then" after demanding that I want a confirmed collection date and continued to tell me "you're wasting my time". I just about scraped an apology out of him on the phone. I'm still not convinced I'll get refunded after they've collected the sofa so if you do want to risk this company DO NOT pay on a debit card. I believe this company is a massive scam and I will NEVER be ordering from Sofa Selections UK ever again.
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