*** AVOID AT ALL COSTS *** Purchased a cord u-shape sofa along with a matching footstool, and within just one month, the sofa beams broke while the footstool was completely destroyed after only 2 WEEKS. The overall quality of these items is extremely poor, and the beams supporting them feel incredibly flimsy. I’m baffled by their claim of offering "luxury sofas". I attempted to request a refund, but my inquiries were ignored multiple times. Eventually, after several emails, they acknowledged that I would receive a refund. They arranged for collection, stating that Sunday was the ONLY available day and that it was "impossible" to schedule any other time. I was told I’d receive a timeslot the day before, yet I had to email them at 6pm just to learn that the collection wouldn’t happen until Tuesday or Wednesday (neither of which they could confirm). The complete lack of communication and professionalism was evident when the delivery driver suggested I "go on Tinder" after I insisted on a confirmed collection date, and he kept saying, "you're wasting my time." I barely managed to get an apology from him over the phone. I remain skeptical about receiving my refund after the sofa is collected, so if you choose to risk this company, DO NOT pay with a debit card. I genuinely believe this company is a scam, and I will NEVER order from this seller again.
Claim your business profile now and gain access to all features and respond to customer reviews.
