Ordered two large Florence sofas totaling almost £4k on the 17th November and was delighted to hear that they would arrive in time for Christmas. As the furniture from this company comes from Wales I was given a time slot of 7-10pm on a Monday which I had to accept. As we have a narrow turn in our drive I emailed the dispatch department to inform them, to receive a written acknowledgement. Unfortunately on the day of delivery I was told that the van could not fit down our drive and they would have to head back up to Wales with our sofas. I suggested they leave the van outside the drive on the road, but this was not an option that they were willing to consider. To our disappointment, we had to spend Christmas without anything to sit on - due to an issue which was not our fault. Delivery was finally re-booked for January and the delivery team arrived as promised, but unbelievably they were in fact able to park outside our drive as I'd originally suggested!If this was done the first time around we would have had our new sofas for Christmas. Time was wasted for both us and the drivers! The sofas are absolutely lovely and superb quality, but 5 stars would have been given had it not been for the poorly planned delivery.
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Great British Sofas delivered direct from our UK workshops to your living room at a fraction of retailer prices. All our sofas are handmade and built to last with a 5 year frame guarantee and a 21 day risk free home trial period. Choose from over 50 different designs from contemporary loose cover sofas to deep buttoned leather classics.
