I ordered a sofa on 12th October, guaranteed to arrive before Christmas, expecting delivery in early December. I called weekly for updates only to be told it would be delivered before Christmas. On 20th December, I tried to contact the stores for an update, but all phone lines were down due to holiday closures. After many emails and complaints on social media, I received a call on 23rd December from a representative who said it might take another week, and that the 'guaranteed delivery' was just an estimate. As of today, 23rd December, I still have no information on when the sofa will arrive. The representative also stated there was no record of my full deposit payment made online a week ago. Very poor service, no compensation offered. I do not recommend this service.
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Established in Belfast in 2012, Sofatime is a family-owned business which has rapidly grown to become Ireland’s leading sofa retailer.
Now with 9 stores across the island of Ireland, we are proud to offer a wide range of stylish and affordable sofas, meticulously designed to suit various tastes and preferences. Our sofas are made to withstand the test of time and with that in mind, we are proud to offer a 15 year guarantee.See more
