Review Time
My experience with the local branch was extremely disappointing. The representatives repeatedly provided false information regarding stock and delivery. I was assured by the salesperson that the item was available and would arrive within days, which later turned out to be untrue. Both this individual and the store manager gave misleading assurances, even stating that the item was 'out for delivery,' leading me to wait all day in vain. It became clear that I was being misled. I had to visit the store several times just to receive more inaccurate details. After weeks of stress and misinformation—right before the holiday season—I had no choice but to cancel my order. The level of dishonesty, unprofessionalism, and unreliability was unacceptable.
I ordered a sofa on 12th October, assured it would be delivered before Christmas, expecting it in early December. I called weekly for updates, only to be told it would arrive before Christmas. On 20th December, I tried to get in touch with the stores, but all lines were down due to holiday closures. After numerous emails and social media complaints, I received a call on 23rd December from a representative who said it would likely take another week. They mentioned that the 'guarantee before Christmas' was just an approximation. As of today, 23rd December, there is still no update on the delivery. Additionally, the representative claimed there was no record of my full deposit payment made online a week ago. Extremely poor service, with no compensation offered. I cannot recommend this service.
I ordered a sofa on 12th October, guaranteed to arrive before Christmas, expecting delivery in early December. I called weekly for updates only to be told it would be delivered before Christmas. On 20th December, I tried to contact the stores for an update, but all phone lines were down due to holiday closures. After many emails and complaints on social media, I received a call on 23rd December from a representative who said it might take another week, and that the 'guaranteed delivery' was just an estimate. As of today, 23rd December, I still have no information on when the sofa will arrive. The representative also stated there was no record of my full deposit payment made online a week ago. Very poor service, no compensation offered. I do not recommend this service.
After a disappointing sofa purchase from another store, we decided to visit a different retailer. The staff were friendly and down-to-earth. We received excellent assistance and ended up with exactly what we were looking for at a great price. Thank you to the wonderful team for making this a 5-star experience!
My experience with a retailer branch in Dublin was incredibly frustrating. I was repeatedly misled about stock availability and delivery times. A sales representative assured me that my sofa was in Limerick and would arrive within days, which turned out to be false. The store manager also provided misleading information, claiming the sofa was 'out for delivery' and making me wait all day for nothing, leading me to feel scammed. After several visits to the store for more incorrect updates, I ultimately had to cancel my order after weeks of stress—right before Christmas. Untrustworthy, unprofessional, and entirely unreliable.
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Established in Belfast in 2012, Sofatime is a family-owned business which has rapidly grown to become Ireland’s leading sofa retailer.
Now with 9 stores across the island of Ireland, we are proud to offer a wide range of stylish and affordable sofas, meticulously designed to suit various tastes and preferences. Our sofas are made to withstand the test of time and with that in mind, we are proud to offer a 15 year guarantee.See more
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