Sofatutor is the most family-unfriendly company I have dealt with. I signed up after their aggressive promotion, created an account for my daughter, but she did not like it and never used it. No reminder that the trial was ending, just a sudden yearly charge.After multiple emails and calls, I was told the account would be cancelled since it was NEVER used once during the payment period. I trusted that. Eight months later, they are chasing me again for payment on an unused account.They show no empathy, no flexibility, and no basic understanding of how families work. Mistakes happen—kids change their minds—but Sofatutor only cares about squeezing money from parents.Their “contact support” replies are an insult. I did, many times. There is no help, no understanding, no human response.All I can do now is warn other parents. I will make sure everyone in our kindergarten and school knows about their practices and chooses another learning app instead.If you are a parent, STAY AWAY! They will take your money, ignore your situation, and hide behind automated answers. Nothing about this company is family friendly.
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