EDIT: Another lady from customer support, reached me after my review and offered me a refund. All in all, I can say that we solved this issue and my cancellation has been successfully cancelled.I registered my daughter because she needed support in German. She barely practiced for the first two days and found it not so convenient, so she gave up. In the meantime, I completely forgot to cancel the 30-day trial, due to all the problems and costs that occurred during that period. I literally started to cry when I saw that 239,88 € had been charged, and reached the service center. They asked for proof for a difficult situation (a report from a dr.) so I provided evidence that my son has a difficult hearing loss problem, and explained that his hearing aid has to be repaired for a significant amount, and also screenshotted the state on our account, with two loans on board.I got a reply today that my reasons cannot be taken as a goodwill cancellation, and got an offer to split my payment into monthly installments, BUT instead of 19,99, this would be 24.99 €! In terms of goodwill, they want to earn MORE from me! is this a goodwill?! I suppose that only evidence that someone is dying would be good enough for a "goodwill" cancellation! not to mention how humiliating is to share my financial situation with a total stranger, and then get the rejection, with the intention to take more money from me.Be very, very careful with your trial; if possible, avoid and search for a private tutor! At least you will know what you are paying for.
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