I signed up for a 30-day trial with Sofatutor, assuming that I would be able to cancel easily before any charges occurred. Unfortunately, I completely forgot to cancel, as I mistakenly assumed the subscription would terminate automatically at the end of the trial period. To my surprise, my subscription was converted into a 1-year plan without further notice, resulting in a charge of €239.88.When I contacted their support team to explain the situation and request a refund (as I hadn’t used the service after the trial), I was informed that they couldn’t offer a refund for the remaining 11 months. They did offer a 10% discount, reducing the total to €215.88, but this still leaves me with a large payment for a service I no longer need or use.As someone who is currently unemployed, this unexpected financial burden has been extremely difficult to manage, and the lack of flexibility from Sofatutor has made it worse. I understand that I missed the cancellation deadline, but it would be great if they showed more empathy, especially since this situation seems to have affected many other users, based on similar reviews here on Trustpilot.---I have reached out again to explain my situation in more detail, hoping for a more flexible resolution. I will update this review based on their response.---October 14_UPDATE:I’m happy to share that I have received a full refund from Sofatutor. Initially, they requested proof of my unemployment status, but the process seemed to speed up shortly after I shared my experience on Trustpilot. While the resolution came after some effort, I appreciate the customer service team’s responsiveness and willingness to address my concerns once the issue was brought to their attention.
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