I signed up for a free trial period to see how our son would like the app, but it wasn't at all suitable. Other than the sign-up email, there was no further emails and no reminder of the trial period ending and that there would be an automatic charge. As we had been busy that month we completely forgot about the service. I only received an email a month later notifying me that I had been charged for the full 12 month plan (240 euros)! When I requested a cancellation the same day I was told I would not be refunded. The lack of any communication during a trial period and the unwillingness to then issue a refund for an honest mistake says all you need to know about this company. If these sorts of tactics are needed to be profitable, then you have to start wondering about the quality of the product. We didn't find the platform very helpful for kids, especially for the high price, so the number of positive reviews here is really suspicious. Think twice before signing up!
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