A disappointing experience indeed. I purchased this ring after coming across what seemed to be a legitimate blog review online (which I now suspect may be linked to them). When it arrived, it wasn’t even labeled as the expected product; instead, it had a different name and came in very flimsy packaging. After only two days of wearing it, I realized it was far from what I anticipated and decided to return it, as their website clearly stated that returns were welcomed. The initial representative I spoke with confirmed that the return was acceptable. However, things took a turn. They began ‘negotiating’ my refund, offering me 10%, then 20% off to persuade me to keep the ring. They claimed that accepting the item back would be too costly for them. This is completely unacceptable and contradicts their own stated policies. After much back-and-forth, I finally secured a refund, but now they are requesting that I clean, repackage, and ship the ring at my own expense to another customer in the UK! Essentially, they expect me to do their job and send it to another unsuspecting buyer. This entire operation feels like an untrustworthy overseas entity with no grasp of customer service, accountability, or ethics. Steer clear of them entirely unless you want to waste your time, money, and patience.
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