sofmilitary.co.uk

3.1
3.1 Based on 26 reviews

...

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iValeen_76
Disgusting customer service

I’m struggling with this review as the product I ordered is really good. The reason for the low mark is staff attitude and poor customer service. I was given the option for next day delivery so I paid for that and was advised that the parcel was delayed and would not be delivered next day. On contacting the company I was told it’s my fault for selecting next day delivery and tuff that I’ve paid for it there’s nothing they will do. After advising that I’d that’s their attitude I’ll refuse delivery and claim a full refund they did offer to reimburse 50% of my P&P and when this arrives in my account I’ll edit the review accordingly from 1 star. I did have several items marked up for future purchases for my military displays that I do with local schools and public events, however after being spoken to like the proverbial I will be buying from elsewhere unless a very good apology is forthcoming.Edit the refund has been made so I have adjusted the review from 1⭐️ to 3⭐️ as the product is good but staff attitude was very poor and no apology for poor service was made which stops this getting a good score.

3
Date of experience: Apr 22, 2020

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