I placed an order on 3rd Dec for a historical reproduction knife along with a smaller pocket knife. My order was dispatched using Parcelforce on 5th Dec - I received it on 8th Dec. Upon opening the box, I found one of the items (the reproduction knife) was damaged, and had a chip in the cutting edge of the blade. I sent an e-mail to SoF customer services the same day with a photograph, asking to return and exchange it. I got a response on 9th Dec saying "This has been passed on for attention and we will contact you again as soon as we have any further information". Now 12th Dec and still waiting. I'm not too sure who they're supposed to be asking, given that they're in charge of their own customer services department! Not very impressed thus far.Update: I chased customer services on 12 Dec (after leaving this review) and got a reply the following day. They posted a replacement out via ParcelForce, and requested the original be sent back using a returns label they included in the replacement package. The replacement arrived today (18th Dec) and I am very pleased - it is much better quality than the knife I originally received. I sent the original back via the Post Office, which was generally hassle-free. Review upgraded from 2 to 3 stars. Still a middle-of-the-road buying experience, and looking at other reviews, I can see I'm not alone. I hope not to have a similar experience in the future!
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