I had a very disappointing experience with this company and cannot recommend ordering from them.I purchased a cashmere wool coat that arrived in an unbelievably crinkled condition—far beyond normal creasing from shipping. The coat looked as though it had been improperly stored for a very long time, with deep, set-in creases and a distorted reverse. Even after hanging it for three days, nothing improved.I contacted customer service, sent photos, and requested an exchange for the same coat in proper condition, as I actually liked the design. Instead of offering a replacement, they told me simply to “steam it”—which is not helpful, as many private households do not own a professional steamer. They also insisted they were not responsible for the state in which the product arrived, which is unacceptable. A retailer is absolutely responsible for ensuring that items reach customers in good condition, regardless of logistical partners.They refused an exchange and told me the only option was to return the coat—while still charging a €15 return fee, which they did not offer to waive despite the condition of the product.Having worked myself for Germany’s largest online fashion retailer, I have never encountered customer service or product handling this poor. The way this company treats its garments and its customers is extremely disappointing.
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In a fast-paced world, we create knitwear that seamlessly blends style and substance. We believe knitwear should move with you, inspire you, and adapt to wherever the day takes you. That’s why our soft knits are designed to be versatile, where vibrant looks meet minimalist designs. Our promise is simple: plush knits for modern living.
