I ordered cashmere sweaters on Soft Goat online on January 13th for about 1000 EUR and chose DHL Express to Denmark.On January 15th, I emailed to ask when I could expect the delivery (so I could be home). No response. The same day, I received an email from Soft Goat stating that a tracking number for DHL Express had been created.On January 19, I noticed the shipment was still at “Arlanda.” I emailed again, asking for a refund for the express delivery, as the 3–5 day delivery time had already passed, and I wondered where my order was.On January 20, I contacted DHL, and they informed me that a shipping label had been created, but the goods had never been handed over to them.That same day, I tried calling Soft Goat customer service twice in the morning and twice in the afternoon. You start in a phone queue with 5 people, but every time I got down to position 2, the call was disconnected.For a Swedish company, this kind of mismanagement is unbelievable. I ordered from Denmark, thinking that a Swedish company with a flagship store would maintain higher standards. I am shocked to experience such poor customer service. Who is behind this? I just want my order. / Freeda Kingelin
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In a fast-paced world, we create knitwear that seamlessly blends style and substance. We believe knitwear should move with you, inspire you, and adapt to wherever the day takes you. That’s why our soft knits are designed to be versatile, where vibrant looks meet minimalist designs. Our promise is simple: plush knits for modern living.
