I've been a customer of the company for years, but after this incident, I won't return. I bought $300 winter boots, tried different sizes in-store, and felt confident. However, after ordering online, the fit seemed fine, but after just 20 minutes outside, they caused numbness and nerve pain that lasted for hours. I attempted to return or exchange for a larger size, thinking that might solve the problem, but the company rejected my return even though they were barely worn. I now have these $300 boots that are unusable. Very disappointed.
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