Review Time
After years of shopping with the company, I'm now hesitant to return. I purchased $300 winter boots, tried on various sizes in-store, and felt confident. However, after ordering online, the fit seemed fine, but within just 20 minutes of wearing them outside, I experienced numbness and nerve pain that persisted for hours. I attempted to return or exchange for a larger size, but the company refused my return despite the boots being barely worn. Now, I'm left with these $300 boots that I cannot use. I'm truly disappointed.
I've been a customer of the company for years, but after this incident, I won't return. I bought $300 winter boots, tried different sizes in-store, and felt confident. However, after ordering online, the fit seemed fine, but after just 20 minutes outside, they caused numbness and nerve pain that lasted for hours. I attempted to return or exchange for a larger size, thinking that might solve the problem, but the company rejected my return even though they were barely worn. I now have these $300 boots that are unusable. Very disappointed.
I used to be a customer until this experience. I bought nearly $300 boots that were worn fewer than ten times before the leather chipped. The store dismissed it as 'wear and tear,' despite it being inconsistent with normal use. The customer service has been unreachable despite multiple attempts. The company chose not to stand behind their product. I will not be returning.
I wanted to buy an item from this store, but they didn’t have the right size. They ordered it online for me but charged me the online price, which was $20 more than the in-store price. They claimed they couldn't honor the in-store sale price.
I visited the store at Mic Mac Mall looking for boots as a Christmas gift and was welcomed by numerous attentive employees eager to assist. I was very impressed. The store was clean and bright, with plenty of options for those hard to please when it comes to footwear. I highly recommend checking out this location!
I've been a loyal customer for many years, but I won't shop at this company for my family of five again. I bought sneakers that were worn no more than six times, and the leather started cracking. The company refuses to assist. For the sake of a $100 pair of sneakers, they are willing to lose a customer. Very poor attitude towards customers. I’ve taken my business elsewhere.
I placed an order, and payment went through, but the order wasn't completed due to a glitch. After contacting both the payment service and the company, I received a discount code that didn’t work. When I called back for help, they left me on hold waiting for a manager until I finally gave up. Very poor customer service!
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