After years of shopping with the company, I'm now hesitant to return. I purchased $300 winter boots, tried on various sizes in-store, and felt confident. However, after ordering online, the fit seemed fine, but within just 20 minutes of wearing them outside, I experienced numbness and nerve pain that persisted for hours. I attempted to return or exchange for a larger size, but the company refused my return despite the boots being barely worn. Now, I'm left with these $300 boots that I cannot use. I'm truly disappointed.
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