Review Time
Honestly i haven’t received the order yet but considering how fast to charge on orders and how slow delivery is just so ridiculous. Do not buy from this place , period. It may even be a scam online store. No response, no updates. How hard is to pick up boxes and put a label on it? Go to local stores or have a better online known places to buy what you need . My $160 is nothing for them, feeling ripped and wronged bothers me more. Gave them even some tip and chose fast delivery option which should be available on checking out time. Screw this place.
Honestly i haven’t received the order yet but considering how fast to charge on orders and how slow delivery is just so ridiculous. Do not buy from this place , period. It may even be a scam online store. No response, no updates. How hard is to pick up boxes and put a label on it? Go to local stores or have a better online known places to buy what you need . My $160 is nothing for them, feeling ripped and wronged bothers me more. Gave them even some tip and chose fast delivery option which should be available on checking out time. Screw this place.
If I could do a minus star I would!The shoes were not wide toe and were extremely tight to put on, crushing my toes! The return process was nightmare as they had to go back to China and then got stuck in customs so they refused to give me full refund.DON'T BUY FROM THEM!
Toe insert liner came off after about 5 wearings. After many emails to customer service and sending requested photos, they offered 20% credit, then 30% credit. I filed a complaint with MasterCard bank and received 100% credit including shipping and tax. Shoes look nice but are very badly constructed.
If it would allow “ZERO” I would select it.Incomprehensible communication.No relevant updates.Tracking that doesn’t work.Supposedly delivered well after the expected date but I’ve never received it.Please avoid anything from this company or similar footwear as they do the same through many companies to flood the market.I will have to speak to my card issuer for a refund
AVOID. AVOID AVOID AVOID AVOID If I could give “zero” I would.After ordering it seemed to take ages to arrive as it didn’t arrive in time for its required use.I went away for work and “supposedly” it was delivered even though they were informed I was away for work and they were ordered for work and wet no longer required as I had to buy some to be bake to work.“Supposedly” they were delivered but I never got them and no refund and no further communication.
Beware of this company!They are scammers! Took my money and never send my shoes and it’s been 38days! They responded to me at first and promised to send another one but when i tried to contact them to ask for new tracking number they stop responding to my email. No shoes and no refund. I hope this website/company will get reported.
Edit: 11/16/25. The shoes finally arrived yesterday. The shoes are well made and I am happy with them. I cancelled the dispute with my bank and restored payment. I still do not recommend this company because of the amount of time it took to process and deliver the shoes, buy the quality is good. Original post: ok, I know it's coming from China and it's going to take a while, BUT, this is ridiculous. They use YunExpress, but there is no express in the shipping. I placed an order for a pair of shoes on Oct. 24, thru Softsfeel, and today, Nov. 2, it still shows 2025-10-24 10:37:14 Shipment information received. No update in eight days. How old will I be when they finally ship this? + Customs and local Delivery. Do Not Do Business with Softsfeel for Shoes!
If you need an exchange for the wrong size the cost is too great to return them and it is on your dime. Shoes out of CHINA and it is not cost beneficial to exchange shoes. I got a women's instead of a mans size shoe. Would not order from this company.
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