I will never spend another penny with this company. I have been a good customer for many years but my purchases during the past few months this year were awful. Despite ordering the same size as always before or a different size according to their published size and fit charts, my items were way too large- baggy all over and 4 inches too big in the waist measurement. I have tried communicating with customer service to get a refund or exchange, each time receiving a canned response which seems AI generated. I estimate I am out over $700 in merchandise that is worthless to me. I have unsubscribed their emails and will send future regular mail directly to the garage can. I hope this company suffers a painful death in bankruptcy.
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Soft Surroundings is dedicated to making you look and feel your best. Effortless Style, Comfort, Quality. We offer beautiful apparel, luxurious bedding, curated furniture from around the world and beauty solutions, all hand chosen for today’s busy woman. Our passion for customer service and the integrity of our brand gives us the ability to share our story and hopefully make our customers’ lives a little more fulfilled and enjoyable.
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