I order from them maybe once a year. This time, the jeans I ordered were the wrong size. The label was correct, but was not on the correct size jeans. I wanted to return by mail because Im not near any drop sites. The website wasnt working so I called. When I printed the label it said to drop at UPS, so I called back. The young lady kept repeating the same scripted line like she didnt understand me. Then said I couldnt mail them. I asked for a supervisor. Same conversation. Finally she said I could use the label because it is for UPS ground which is done by USPS. Ok. That settled. But, I was told I was not telling the truth about my conversation with the first person more than once by the supervisor. OMG! I just wanted my money back for their mistake. So, if you want to pay $9.95 plus sales tax for their mistake and be called a liar, this is the company for you. UPDATE: As I thought, the post office would not use the label they gave me. The post office no longer has a contract with UPS. Their return policy is not to be believed.
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Soft Surroundings is dedicated to making you look and feel your best. Effortless Style, Comfort, Quality. We offer beautiful apparel, luxurious bedding, curated furniture from around the world and beauty solutions, all hand chosen for today’s busy woman. Our passion for customer service and the integrity of our brand gives us the ability to share our story and hopefully make our customers’ lives a little more fulfilled and enjoyable.
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