I will NEVER buy anything from this company again. I ordered a long jacket, and it seemed like my order wasn’t confirmed, so I placed the order again. My credit card was charged twice, as the first order had gone through after all. I reached out to customer service within minutes to cancel one of the orders, but I was informed that they had already been processed. In the end, I returned the duplicate order, which was received at their facility on 12/22/25 at 1:27 pm. Every time I’ve contacted them, they ask for more and more information. I feel like they are trying to scam me. To be honest, I don’t even want to wear the jacket anymore. They have lost a loyal customer.
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Soft Surroundings is dedicated to making you look and feel your best. Effortless Style, Comfort, Quality. We offer beautiful apparel, luxurious bedding, curated furniture from around the world and beauty solutions, all hand chosen for today’s busy woman. Our passion for customer service and the integrity of our brand gives us the ability to share our story and hopefully make our customers’ lives a little more fulfilled and enjoyable.
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