I wish I had read these reviews before my recent order. What a disappointment! This whole operation seems a LITTLE sketch and a LOT unorganized! I ordered a pretty dress and a tunic and crop pants for a special birthday trip to Florida. I haven’t used Soft Surroundings for a while so decided to give it a whirl as I remembered really liking the clothes years ago, even though they were a little pricey…I thought I had plenty of time since it was 2 weeks to the trip and items are usually shipped within 1-2 days, right?? lol More than a week later I still had not received an e-mail about my order being shipped. I called to inquire and discovered that not only had my order not been shipped, something had been on backorder but had now been received and everything was in the warehouse getting ready to be shipped tomorrow! Ok…Too late to get here with regular shipping. I asked about expedited shipping and was told because of the “new warehouse” expedited shipping was not available. (??? What??) It was also “too late” to cancel the order. Before calling customer service, I had not received ANY information about any of this. Isn’t there generally a communication if an item(s) is on backorder and there will be a delay in shipping? What does a “new warehouse” have to do with expedited shipping? Just ridiculous. I guess Soft Surroundings thinks we have all just fallen off the turnip truck.
Needless to say, the minute this order arrives, it is going straight back. Never again!
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Soft Surroundings is dedicated to making you look and feel your best. Effortless Style, Comfort, Quality. We offer beautiful apparel, luxurious bedding, curated furniture from around the world and beauty solutions, all hand chosen for today’s busy woman. Our passion for customer service and the integrity of our brand gives us the ability to share our story and hopefully make our customers’ lives a little more fulfilled and enjoyable.
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