Any time I have raised an issue with the SOFTUBE support team they have got back to me with a solution within 24 hours (this has also happened over a weekend), and they always follow-up to see if the issues have been resolved and offering further assistance if it is needed. To me, this is the definition of excellent customer service ...
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Softube is a world leading developer of audio recording software and plug-ins for use with Pro Tools, Logic, Studio One, Cubase and many other DAWs.