Extremely disappointing experience! From the moment I received the card reader, it failed to charge fully or read cards. Instead of offering a replacement, I had to make numerous trips to the bank to attempt to resolve the issue, which was inconvenient and time-consuming, yielding no results. Interactions with customer service were frustrating and unproductive, as no one could resolve the problem. This situation created additional complications with my business account and irritated some employees at the bank, who openly expressed their frustration and suggested I could simply close my account. After nearly three months, I've given up on the card reader and am planning to move my business to a different bank.
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